Doctors Care: Cross Hill at 511 Beltline Boulevard in Columbia, South Carolina

Customer Reviews about Doctors Care: Cross Hill

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  Horrible - no care at this Doctor's Care. ! I presented about 5 pm on Friday felling terrible with a very sore throat and ear pain. I saw the doctor quickly but he was of little help. Dr. Reynolds asked me what i did for a living and when I told him that I taught writing he was more interested in asking me to help him learn how to write, than my care. Despite my questions, he didn't even tell me what he thought was going on with me (short of fluid behind ear but no infection "yet" and strep test was negative) or what medicine he was prescribing but at least he did tell me to call back should i have a fever develop and he would prescribe an antibiotic. Well last night about 8 pm, after being on Tylenol all day, a fever over 100 degrees developed and while the website says they are open today, they don't answer the phone. I thought I might try another Doctors Care (Forest Dr.) to see if the number was right, only to find that they are not even open on Sunday's in July, despite what the website says and no one at the Cross Hill clinic bothered to share this during my appointment. Shame on me for NOT reading the reviews as I would never have gone to this Doctors Care had I done so, I simply wanted to get some care at the closest clinic w/ the shortest wait time. Shame on you for having a clinic that operates in this manner. I am glad that they are closed on Sunday's during July so other patients don't have to deal with this poor level of service, you simply offer nice messages from someone in corporate apologizing. It is about time you do something about this clinic and it takes two keystrokes to update your website, get on it!. Words only go so far, DO SOMETHING responsible about this clinic! Irresponsible! I will NEVER return to another Doctors Care! There is no care here!
  January 13, 2017

  by denise wellman
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  The phone operator and nursing staff were very attentive and helpful. However, I cannot say the same about my doctor. The moment he stepped into my room, he backed up, walking out into the hallway. Not closing the door, he asked a nurse who was worse off between me and another patient, who had been there for 1/4 of the time I had, who didn't really have any symptoms that raised any alarm, besides a stuffy nose. Minutes later, he come back into my room and asks me what am I there for; I was there for 2 different things. First, I have strep throat. Haven't been able to drink in a day and have a fever for two. Second, was due to an car accident that left lasting damage on my right knee, that started acting up to the point where I couldn't walk. I'd wake up at night, with pangs shooting up my leg, into my back. After he checked out my breathing and where the pain was, his response was, "if you want to be properly treated you should not have come in last minute. I'll write you some scripts/imaging and we'll see if any of it works.." then leaves room. Apparently that meant I was done, but seeing as no one told me, I stayed in the room and waited over 15 minutes for a nurse to come and see why I hadn't walked out yet. I wasn't going to say anything until that happened. I'm sorry, but I work about +60 hours split between two jobs, no days off. I take care of AT LEAST four others people. I woke up from my shift at ended at 4am, last night, at 9, to have to call out work, get showered and dress from the sweats that my fever had going all night, had to get the other situated which took until 1pm, came in by 1:45, waited till 2:13 for them to tell me my estimated wait time would be 4:50.. Whether I am the first person through the door or a last minute, I should have been treated with some decency and respect. If not, at least I should have been given a referral to a place that could help treat me. and not had my treatment overlooked because he was ready to leave. You clearly saw I was in pain, but due to your scheduled clock out time, deemed it unimportant and left me to wait without knowing what was going on at all within me. Never going back again. Five stars for the nurses and tech staff, but 2 for the entirety of the experience. Zero for doctor. *Update: out of the four prescriptions I was given, only ONE is actually used to treat the symptoms I went in for. I just spent more than $200 for nothing. Downvote to one star. *Update: medicine didn't work. My condition continued to get worse until I went to the E.R. I have mono. I will be seeking legal action.
  December 15, 2016

  by Joselyn Orellana

Opening hours Closed now

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About Doctors Care: Cross Hill in Columbia